Finding phone messages

You can search the history of users and phone messages by using keywords and conditions.

Searching Users

Searches for users who are using the phone message.

Steps:
  1. Click the app icon in the header.

  2. Click Phone Messages.

  3. On the "Phone Messages" screen, select the organization where the target user belongs.

    Select an organization from the dropdown that has the target user

  4. Enter keywords in the search box and click "Phone Message Search".

    Image with user name

    Search users with keywords in one of the following fields

    • User names
    • English name
    • Login name
    • Pronunciation
    • E-mail address
    • Job title

    If you search without entering any keywords, or click Advanced Search, the "Search phone Messages" screen in step 5 appears.

  5. On the "Search phone Messages" screen, confirm the search results.

    Phone Message search screen

  6. If you want to search again, set the search conditions and click "Search".

    The following search conditions can be set.

    • Search string

    Enter search keywords. Case-sensitive search is possible.

Searching for History of Phone Messages

Searches for phone notes received by the specified user in the past.

Steps:
  1. Click the app icon in the header.

  2. Click Phone Messages.

  3. On the "Phone Messages" screen, click "List" for the target user.

    Image of the action link in the list

  4. Enter keywords in the search box and click "Phone Message History search".

    Images entered in the search box

    Search for phone notes with keywords in one of the following fields

    • Message
    • Recipient Name
    • Caller name

    If you search without entering any keywords or click Advanced Search, the "Phone Message History Search" screen in step 5 appears.

  5. On the "Search Phone messages History" screen, confirm the search results.

    Phone Message History Search screen

  6. If you want to search again, set the search conditions and click "Search".

    The following search conditions can be set.

    • Search string:
      Enter search keywords. Case-sensitive search is possible.
    • Search in:
      Select the target for which you want to search phone message history.
    • Search Items:
      You can specify the search items.
    • State:
      Select the status of the phone message history you want to search.