Delete Messages

This section describes how to delete messages.
When you are using the Trash feature, messages are not permanently deleted and they are moved to Trash once.

Trash feature

You can configure the Trash feature in the "Personal settings" screen.
You can recover deleted messages from the trash if they are within retention period.
For details, refer to Trash settings.

Deleting Messages One by One

You can delete messages one by one.
The following steps show how to delete messages when using Trash.

Steps:
  1. Click the app icon in the header.

  2. Click Messages.

  3. On the "Messages" screen, click a folder that contains messages that you want to delete.

  4. Click the title of the message.

  5. On the "Messages details" screen, click Delete.

    Screenshot: Link to delete is highlighted on the Messages details screen

  6. Confirm the message displayed in the "Delete Messages" dialog box, and click Yes.

    Screenshot: Title of the message that will be moved to Trash is displayed in the Delete Messages dialog box.

Deleting Multiple Messages in Bulk

You can select messages you want to delete, and delete them all together.
The following steps show how to delete messages when using Trash.

Steps:
  1. Click the app icon in the header.

  2. Click Messages.

  3. On the "Messages" screen, click a folder that contains messages that you want to delete.

  4. Select the checkbox of the messages you want to delete, and click Delete.

    Screenshot: Selecting messages to delete in the Messages screen

  5. Confirm the message displayed in the "Delete Messages" dialog box, and click Yes.

    Screenshot: The "Delete Messages" dialog box that displays the folder name and the number of messages to be moved to Trash

Delete All Messages in a Folder

You can delete all messages in each folder.

Steps:
  1. Click the app icon in the header.

  2. Click Messages.

  3. On the "Messages" screen, select a folder and click the item to delete all data in a folder.

    Image of an action link to delete all data within a folder

  4. Click Yes on the screen to delete all data in a folder.