cybozu.cn (session authentication) error

The following error messages are displayed when errors relating to Session authentication occur.

Client certificate is not valid.

  • Countermeasure
    The client certificate used in Client Certificate Authentication differs from the certificate of the user who attempted to log in.
    Please use the correct client certificate.

Invalid login name or password.

  • Countermeasure
    This message may be displayed if login failure occurs in Cybozu Desktop.

A new password is required.

  • Countermeasure
    When "Force users to change their passwords on their next login" is enabled, users who log in Garoon for the first time encounter this message.