General Topics of Garoon

I Want to Attach Files by Dragging and Dropping Them

You can attach files by a drag-and-drop operation to the message body and the comment on the bulletin board.

For details, refer to When you use drag and drop function.

Exporting Only Specified Items to a Csv File

You can specify workflow request data and multiple report reports, and export items to a CSV file.
For details, refer to the following page:

Other data cannot be exported with an item as limited.
All items are exported to a CSV file.

To Increase the Number to Show Items in the List Screen

Each user can change the number of items that are displayed in the "General settings" screen in the personal settings.
For details, refer to Setting Display Fields and Input Fields.
The system administrator can also change the default value of each item in the general settings on the Personal settings screen.
For details, refer to Default values in personal settings in the System Administration screen.

I Want to Know Which Version (Cloud or On-Premise) I Am Using

You can check it by performing the following action.

  1. Check the URL on the Garoon login screen or the top page. Screenshot: The URL box on the web browser is highlighted

  2. Check if the URL contains "cybozu.cn".

    • When "cybozu.cn" is included:
      You are using a cloud version.
    • When "cybozu.cn" is not included:
      You are using an on-premise version.

    If you are using Garoon On-Premise, refer to Garoon On-Premise Help.

To Reduce Disk Usage

In Users & System Administration, the disk usage value displayed in "Service Usage" is a sum of the attachment area, the audit log storage area, and the database area.

To reduce disk usage, delete unnecessary attachments and e-mails stored in the attachment area.
Deleting attachments and e-mails increases available space that can be used for storing additional new data.

Data Stored in the Attachment Area

Deleting data in the attachment area increases available space in disk.
Illustration: Showing how the size of the attachment area changes
Data in the attachment area includes the files attached to the following applications.

  • Space
  • Scheduler
  • Messages
  • Bulletin Board
  • Cabinet
  • Memo
  • Address Book
  • E-mail
    • It also includes data of e-mail sources.
    • Duplicate copies of e-mail attachment files are stored to support the full text search.
      Therefore, e-mail attachment files require twice as much disk usage space as the actual size.
  • Workflow
  • MultiReport

Data Stored in the Database Area

Deleting the database area does not affect disk usage.
The database area expands automatically according to the size of stored data. Once the area expands, it will not become smaller regardless of the size of stored data.
The database space freed up by deleting existing data is reserved for reuse.
Illustration: Showing how the size of the database area changes

The database area stores the following types of data:

  • Input data (except for attachments)
  • Setting information

Deleting Attachments to Reduce Disk Usage

Deleting attachments increases available space for disk usage.
Deleting data from the following applications, which likely cause adverse effect on disk usage, may increase the available disk space.

Reducing the Disk Usage of Audit Logs

Adding, updating, or deleting a large amount of data frequently (using APIs, for example) results in the increased number of audit log entries. If the disk usage remains high even after deleting the attachments and e-mails, make the retention period of audit logs shorter, which might reduce disk usage.
For details, refer to Setting up Retention Periods of Audit Logs.