Using Client Certificate Authentication on Mobile Devices (for iOS)

Article Number:040661

You can use kintone on iOS Safari or the mobile app even if your domain uses Client Certificate Authentication.
To access a domain that is using Client Certificate Authentication, you need to install a client certificate.

Using Client Certificate Authentication with Safari for iOS

To use kintone on Safari, you need to configure the following settings.

  1. Access kintone from a PC, click the Account Menu icon (the down arrow) at the top right of kintone, then click Account Settings.   Screenshot: Accessing the Account Settings

  2. On the "Account Settings" screen, click Mobile Access.
    Screenshot: Navigating to the "Mobile Access" tab

  3. Take a note of the password displayed in the Client Certificate section. You will use it in a later step.

  4. Click Access via Web Browser.
    Screenshot: The contents of the "Access via Web Browser" section are outlined

  5. Enter an e-mail address that can receive e-mails on the iOS device on which you want to use the kintone mobile view. Re-enter the e-mail address for confirmation. Click Send.
    The settings file is sent to the e-mail address you entered. Receive the e-mail with the standard iOS e-mail app.

  6. On your iOS device, you will receive an e-mail with the client certificate attached. Tap the certificate.

  7. Enter the password for the client certificate, which you took a note of in Step 3.

  8. Tap the access URL provided in the e-mail to access kintone on Safari.

Using Client Certificate Authentication with the kintone mobile app

If you want to use the mobile app, you need to configure settings in the following way.

Preparations

If you want to use the mobile app, download kintone on your iOS device.
Download on the App Store

For details on mobile devices that can be used with the mobile app, refer to Supported Operating Environments (only available in Japanese).

Steps to set up the mobile app

  1. Access kintone from a PC, click the Open the Account Settings icon (the down arrow at the top right of kintone), then click Account Settings.
    Screenshot: The steps to open "Account Settings" are displayed

  2. On the "Account Settings" screen, click the Mobile Access tab.
    Screenshot: The "Mobile Access" tab is outlined

  3. Take a note of the password displayed in the Client Certificate section. You will use it in a later step.

  4. Click Access via iPhone or Android App.
    Screenshot: The contents of the "Access via iPhone or Android App" section are outlined

  5. In the 2. Select the app to use section, select "kintone Mobile."

  6. Enter an e-mail address that can receive e-mails on your iOS device on which you want to use the mobile app. Then re-enter the e-mail address for confirmation, and click Send.
    The settings file is sent to the e-mail address you entered. Receive the e-mail with the standard iPhone e-mail app.

  7. On your iOS device, open the e-mail that you sent from your PC.

  8. Tap the attached file.

  9. Select Copy to kintone as the app to open the file.

  10. On the client certificate password entry screen, enter the password that you took down in Step 3, then tap Next.
    Screenshot: The screen for entering a client certificate password is displayed

  11. On the login screen, enter your kintone login password and tap Login.
    Screenshot: The screen for entering a kintone login name and password

  12. If you are prompted to allow the app to send notifications, allow or disallow as needed.

Now the connection setting is completed. The mobile app screen opens.