A guest user has forgotten their password

Article Number:040334

When a guest user has forgotten their password and cannot log in, they need to reset the password.
There are two ways to reset a password: a guest user resets their password, or an administrator resets the password via kintone Administration. Details are described in the following sections.

A guest user resets their password

On the login screen for guest users, click Forgot Your Password? to send an e-mail to reset the password. Set a new password from the URL included in the e-mail.

If a guest user has forgotten their e-mail address or if they do not receive the e-mail, they need to ask their kintone Administrator to check if the e-mail address is correct. Alternatively, they can ask their kintone Administrator to reset the password on their behalf.

Checking the e-mail address of a guest user (Operation by administrators)

You can check a guest user's e-mail address in kintone Administration.
The steps are as follows.

  1. Click the Settings icon (the gear-shaped icon) at the top of kintone, then select kintone Administration.
    Opening the kintone Administration Screen

  2. Click Guest Management in the Guest Users section.

  3. Check the e-mail address of the guest user in question.

Inform the guest user of the e-mail address you have checked and ask them to reset the password via the login screen for guest users.

Resetting the password for a guest user (Operation by administrators)

The password for a guest user can be reset from kintone Administration.
The steps are as follows.

  1. Click the Settings icon (the gear-shaped icon) at the top of kintone, then select kintone Administration.
    Opening the kintone Administration Screen

  2. Click Guest Management in the Guest Users section.

  3. Click the Edit icon to the left of the guest user in question.

  4. Enter a new password in both "New Password" and "Confirm Password" fields and then click Save on the upper left side of the screen.

Inform the guest user of the new password.

Checking the login URL

If the guest user still cannot log in after their password is reset, they may be using the wrong URL for logging in.
The login URLs for guest users and standard users are different. Refer to the following information and make sure the correct login URL is being used.

  • Login URL for guest users
    https://subdomain name.cybozu.cn/k/guest/guest/login
    For the subdomain name, specify the name of the kintone subdomain that the guest user is to access.