Troubleshooting for two-factor authentication
An error message appears when I enter a verification code
The verification code may have expired already.
Get a new verification code from the authentication app.
I do not have a mobile device with me now
If you no longer have a mobile device you installed the authentication app because you lost it or bought a new one, you must contact your administrator to disable the two-factor authentication.
Changing the mobile device
If you want to change the mobile device used for the two-factor authentication, perform the following actions.
Have the previous device and the new device ready at hand, and then perform the actions.
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Log in to cybozu.cn.
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Click your user name in the header, or the button to open the menu on the right side of the user name.
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Click Account settings.
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Click Login name & password.
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In the Two-factor authentication section, click Disable.
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Enable the two-factor authentication on the new device.
Enabling two-factor authentication