Configuration Steps for Two-Factor Authentication When Requested

Article Number:020471
Intended audience: All

This page describes the steps to configure two-factor authentication when the "Configure the two-factor authentication" message is displayed.

Screenshot: "Configure the two-factor authentication" is displayed

Configuration Steps

STEP 1: Installing Authentication App

You need an authentication app to use the two-factor authentication.
Install one of the apps below to your device.

For iOS and iPadOS

For Android

STEP 2: Configuring the Two-Factor Authentication

  1. Click the Configure two-factor authentication button. Screenshot: "Configure two-factor authentication" is highlighted

  2. Enter your login name and password, and then click Next.

  3. Scan the QR code shown on the screen using the authentication app you installed in STEP 1.
    Screenshot: The settings screen for the two-factor authentication

  4. Enter the six-digit verification code generated by the authentication app into the entry field for "Verification code".
    Getting a Two-Factor Authentication Verification Code

  5. Click Complete your settings.
    Clicking the button navigates you to the login screen for cybozu.cn.

When "The verification code is not valid." is displayed

The verification code may have expired already. Get a new verification code with the authentication app and enter it again.