If you encounter an error message when accessing cybozu.cn, find a proper solution based on the displayed error code and message.

Example of message:

You are accessing a URL of the service that you do not have permission.
For example, when you access the URL of kintone without the permission to use kintone, this error message is displayed.
Ask your administrator to change the settings of the services you are using.

Example of message:

The access is restricted by Basic authentication.
Ask your administrator for the user name and password of Basic authentication.

Example of message:

The access is restricted by IP address restriction. Take one of the following actions:

• Access cybozu.cn from an IP addresses that are allowed for access.
• Use Client Certificate Authentication.
  Logging in with Client Certificate Authentication

If you do not know the IP addresses that are allowed for access, ask your administrator.

Example of message:

Check the correct URL, and then try accessing it again.

Example of message:

It is displayed when cybozu.cn is receiving too many access requests from users and programs.
Wait for a while and then try accessing again.

Example of message:

This message is displayed when your client certificate has expired or has been revoked by your administrator.
Ask your administrator to issue a new client certificate.

Example of message:

This message is displayed when your Web browser or mobile device does not have a client certificate installed.
Install your client certificate on your device and access cybozu.cn.
Installing Client Certificates on Devices

If you cannot access cybozu.cn even after you have installed your client certificate, contact your administrator.

Example of message:

cybozu.cn is under maintenance. Wait for a while, and then log in again.

Example of message:

Wait for a while, and then log in again.