An Error Message Appears
If you encounter an error message when accessing cybozu.cn, find a proper solution based on the displayed error code and message.
Code: CB_NO02
Example of message:
You are accessing a URL of the service that you do not have permission.
For example, when you access the URL of kintone without the permission to use kintone, this error message is displayed.
Ask your administrator to change the settings of the services you are using.
Code: 401 Unauthorized
Example of message:
The access is restricted by Basic authentication.
Ask your administrator for the user name and password of Basic authentication.
Code: 403 Forbidden
Example of message:
The access is restricted by IP address restriction. Take one of the following actions:
- Access cybozu.cn from an IP addresses that are allowed for access.
- Use Client Certificate Authentication.
Logging in with Client Certificate Authentication
If you do not know the IP addresses that are allowed for access, ask your administrator.
Code: 404 NotFound
Example of message:
Check the correct URL, and then try accessing it again.
Code: 429 Too Many Requests
Example of message:
Wait a while and try again later.
It is displayed when cybozu.cn is receiving too many access requests from users and programs.
Wait for a while and then try accessing again.
Code: 495 Cert Error
Example of message:
Users can no longer use Client Certificate Authentication to access cybozu.com in the following cases.
- The client certificate has expired.
- An administrator revoked the client certificate.
Ask your administrator to issue a new client certificate.
Code: 496 No Cert
Example of message:
You must register a client certificate to your Web browser or mobile device in order to use Client Certificate Authentication.
Refer to the following page and check that a client certificate is registered.
Checking If a Client Certificate Has Been Registered
If A Client Certificate Has Not Been Registered
Ask your administrator to issue a client certificate.
Register the issued client certificate in your device and try to log in again.
If A Client Certificate Has Been Registered
If you cannot access cybozu.cn even though your client certificate has been registered, contact your administrator.
Code: 503 Service Unavailable
Example of message:
cybozu.cn is under maintenance. Wait for a while, and then log in again.
Code: CB_IL02
Example of message:
Wait for a while, and then log in again.