When You Encounter the Error Message Which Informs You of the Excess of the Number of Licensed Users
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This page provides solutions when the following error message is displayed in Administration.
The number of kintone users exceeds the limit. Please reduce the number of users or purchase the additional licenses.
The error message only shows one service name even if the number of licensed users exceed the limit in two or more services.
Cause and Solution
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The number of application users exceeds the number of the licensed users.
Until the error is solved, no more users can be added to the service in which the maximum number of licensed users has been exceeded.
Perform one of the following solutions:
- Solution 1: Increasing the number of licensed users.
Use our contact form.
Contact form - Solution 2: Reducing the number of active users.
Example of a Displayed Message
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Dialog
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When the Number of Active Users Exceeds the Number of Licensed Users, Will cybozu.cn No Longer Be Available?
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Even when the number of active users exceeds the number of licensed users, you can still use cybozu.cn for a while.
However, if the number of active users keeps exceeding the number of licensed users for a certain period, we might disallow you to use the domain.