Changing the Email Server for System Email

Article Number:020121

Describes the steps to change the email server for system emails sent from Administration.
By default, the email server provided by cybozu.cn is used. Normally, you can use the default setting.

Changing the Email Server to the Server Prepared by You

The email server can be changed to an email server prepared by you.

  1. Click the gear-shaped menu button in the header.

  2. Click Users & System Administration.

  3. Click System E-Mail.

  4. In the "Mail Server" section, select "External".
    Screenshot: "External" is selected

  5. In the "System E-mail Address" section, enter an email address to show as a sender of system mail.
    You cannot use the email address which includes "cybozu" or "kintone.com" as its domain name.

  6. Enter the email server information.
    Email Server Setting Items

  7. In "Test E-mail", enter the email address to receive the test email.

  8. Click Save.

  9. Check if the test email was received by the specified recipient.
    If the System Email (Test Email) Is Not Delivered Properly

Changing the Email Server Back to the Server Provided by cybozu.cn

The email server can be changed back to the email server provided by cybozu.cn.
The sender of the emails is changed to "no-reply@cybozu.cn".

  1. Click the gear-shaped menu button in the header.

  2. Click Users & System Administration.

  3. Click System E-Mail.

  4. In the "Mail Server" section, select "Built-in".
    Screenshot: "Built-in" is selected

  5. In "Test E-mail", enter the email address to receive the test email.

  6. Click Save.

  7. Check if the test email was received by the specified recipient.
    If the System Email (Test Email) Is Not Delivered Properly

Email Server Setting Items

SMTP Server

Enter the host name of the SMTP server (outgoing email server).

Port Number

Configure the port number of the SMTP server (outgoing email server) and the encryption method.
When you select an encryption method, a typical port number is set by default.

  • Plain (not encrypted)
  • SSL
  • STARTTLS

SMTP AUTH

Select the checkbox when your SMTP server requires SMTP authentication (SMTP-AUTH).

Email Account Name

To enable SMTP authentication, enter an account name that is used for authentication.

Password

To enable SMTP authentication, enter an password that is used for authentication.

If the System Email (Test Email) Is Not Delivered Properly

Click System E-mail Failure History to check if any error is recorded.
Checking the System E-mail Failure History

If the History Has Any Error Indicating That the System Mail Was Not Delivered Successfully

There might be some errors in the setting you configured.
Check your system e-mail setting again based on the content of the error message.

If the History Does Not Have Any Error Indicating That the System Mail Was Not Delivered Successfully

Check the following two points:

"Test E-mail" section

Check if the email address specified is correct.

Security settings of your email server

Refer to IP Addresses Used by cybozu.cn and configure settings of your email server so that it can receive emails.