Describes the steps to change the email server for system emails sent from Administration.
By default, the email server provided by cybozu.cn is used. Normally, you can use the default setting.

The email server can be changed to an email server prepared by you.

1. Click the gear-shaped menu button in the header.

2. Click Users & System Administration.

3. Click System Email.

4. In the "Mail Server" section, select "External".
   

5. In the "System Email Address" section, enter an email address to show as a sender of system mail.
   You cannot use the email address which includes "cybozu" or "kintone.com" as its domain name.

6. Enter the email server information.
   Email Server Setting Items

7. In "Test Email", enter the email address to receive the test email.

8. Click Save.

9. Check if the test email was received by the specified recipient.
   If the System Email (Test Email) Is Not Delivered Properly

The email server can be changed back to the email server provided by cybozu.cn.
The sender of the emails is changed to "no-reply@cybozu.cn".

1. Click the gear-shaped menu button in the header.

2. Click Users & System Administration.

3. Click System Email.

4. In the "Mail Server" section, select "Built-in".
   

5. In "Test Email", enter the email address to receive the test email.

6. Click Save.

7. Check if the test email was received by the specified recipient.
   If the System Email (Test Email) Is Not Delivered Properly

Enter the host name of the SMTP server (outgoing email server).

Configure the port number of the SMTP server (outgoing email server) and the encryption method.
When you select an encryption method, a typical port number is set by default.

• Plain (not encrypted)
• SSL
• STARTTLS

Select the checkbox when your SMTP server requires SMTP authentication (SMTP-AUTH).

To enable SMTP authentication, enter an account name that is used for authentication.

To enable SMTP authentication, enter an password that is used for authentication.

Click System Email Failure History to check if any error is recorded.
Checking the System Email Failure History

There might be some errors in the setting you configured.
Check your system email setting again based on the content of the error message.

Check the following two points:

Check if the email address specified is correct.

Refer to IP Addresses Used by cybozu.cn and configure settings of your email server so that it can receive emails.